Return Guideline

The credit for returns is based on the current price of returned product at the time the RMA is physically received in by the Intelligent

Technology Solutions RMA Returns Center. The only exceptions are for returns due to Intelligent Technology Solutions errors or freight

damages and losses which receive the original invoice price. These credits are again applied upon receipt of product in the Intelligent

Technology Solutions RMA Returns Center.

Customers must have a valid RMA number (assigned by Customer Service) before returning any products and the RMA number must be

written on the return shipping label only.

The customer is responsible for filing all claims with the carrier they use to return RMA's to Intelligent Technology Solutions. It is

recommended that the customer insure the product being returned to Intelligent Technology Solutions (for full value) in order to avoid any

potential exposure if product is lost or damaged while in transit back to Intelligent Technology Solutions. All products that are damaged

while in transit to Intelligent Technology Solutions from the customer against an approved RMA number will be refused/rejected back to the

customer.

Products must be shipped prepaid. Intelligent Technology Solutions does not cover return shipping expenses unless return is due to a

Intelligent Technology Solutions error such as over shipment, mis-shipment, or sales error.

For standard Intelligent Technology Solutions RMA's, the customer has 30 days from the date issued to return the product to Intelligent

Technology Solutions.

For short-ship, mis-ship and over ship due to Intelligent Technology Solutions warehouse error, customer has 15 days from ship date.

If a customer refuses a shipment from a Intelligent Technology Solutions warehouse, credit will be issued at the time the refused product is

received back at the Intelligent Technology Solutions shipping warehouse. These shipments can be assessed a shipping fee and/or a

processing fee.

The customer must notify Intelligent Technology Solutions when a vendor drop ship shipment has been refused. Credit will be issued once

the shipment has been verified as received back to the vendor.

Returns that require Intelligent Technology Solutions product management approval before an RMA is issued may take up to 48 hours for

processing/approval.

Special orders for customers are not returnable.

Restock fees of 10% or greater may be applied to stock balance or open box (non-defective) returns. If a restock fee applies to a return

request, the Intelligent Technology Solutions Customer Service Representative will notify the customer of the exact amount of restock fee

at the time RMA is requested.