DOA Exchange (D) A DOA exchange. Intelligent Technology Solutions must receive the DOA product prior to the exchange of the

replacement product. The replacement unit will be shipped from the nearest location to the end user.

Advance Swap (A) Intelligent Technology Solutions cross-ships a replacement product to you (which is billed at the time of shipment) before

it receives the product you are returning.

Note: All COD customers must secure Advance Swap orders with a Credit Card.

Return for Credit (C) Authorization to return product for credit. Amounts over $5,000 are required to be approved by a Intelligent

Technology Solutions' Sales Representative and Sales Manager. Credit is issued from current cost at the time the RMA return is received at

Intelligent Technology Solutions the RMA Return Center.

Warranty Repair (W) product; subject to Intelligent Technology Solutions specific warranty time period.

Out of Warranty Repair (O) Products that fall outside of the Intelligent Technology SOlutions specific warranty time period. The customer

pays the repair and shipping costs (both ways).

Vendor Exception Returns- When Intelligent Technology Solutions has denied a return request the customer can escalate an exception

return request with the manufacturer. Once the customer has a case number or VRMA number from manufacturer, the customer notifies

Customer Service. Customer Service will then issue an RMA upon verification of case number or VRMA number. Customer will receive credit

in the amount Intelligent Technology Solutions receives from the vendor.