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Home >> Services >> Support Services >>Technica Writing
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Systems and Procedural Documentation Developing and maintaining accurate systems and procedural documentation can help you:
Without meaningful documentation, IT staff spends more time dealing with technical problems, repeatedly researching and collecting the same information, and implementing multiple versions of the same solutions. Systems and procedural documentation helps you:
The Systems and Procedural Documentation Process The documentation medium depends on the solution that is implemented. For example, planned system maintenance may be best represented by an HTML process management application, while hardware and software guides are better for documenting product customizations. The applicable documentation deliverables can take several forms:
We specifically design the systems and procedural documentation around your business needs, company structure, and business environment. End-User Documentation and Training The quickest way to get end-users up to speed is to intertwine documentation and training for end-users with our proven documentation and training methodologies. We understand that all implementations must yield measurable business results to be successful. Success depends largely on the ability of your employees to utilize the application correctly. Proper education of end-users leads to:
The End-User Documentation and Training Process The documentation medium depends on the number of procedures a specific user performs. For example, a quick-reference card may be best for users with a small number of tasks, while a user guide may be ideal for those individuals with extensive responsibilities. The applicable documentation deliverables can take several forms:
We specifically design training development around your business needs, company structure, and business environment. We create thorough training materials that can be reused and easily modify to reflect changes to business processes and system upgrades. We'll even train your staff to maintain your documentation and to provide user support if needed. Documentation and training is provided by LEADER DT, a partner of Intelligent Technology Solutions, Inc., dedicated to improving company efficiency, productivity, and solution implementations through the effective use of documentation and training.
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