From remote support for the day-to-day IT operations to technical expertise for project support, Intelligent Technology Solutions can provide IT support for small- to medium-business customers. Service that we provide:

User Administration

• Administers rights and access to applications (adds, moves, change, and deletes) on locally hosted servers or SaaS applications
• User account administration of active directory

Network Monitoring

• Availability monitoring of routers, switches, and firewalls and performance monitoring of network devices . Full insight and reports/charts to detail network performance and overall health. Availability of monitoring to include:
  • Standard monitoring to the IP address of network devices
  • Changes to router settings to correct issues
  • Line of business application support operating as Windows services

Desktop Support & Maintenance

• Microsoft patch application for Microsoft critical updates and security patches via an automated tool
• Routine patches to multiple devices and systems
• Automated services restart – for services being monitored per the above, automated restart the failed service based on the parameters above
• Asset management and access reports showing devices being managed and software installed on servers and managed
• Upgrade service packs, patches, drive space management , printer settings management, user account administration, file sharing permission and modifications

Device Management Support

• Mobile Services Enablement Platform
  Give employees mobile access to applications, databases, business systems, and traditional desktop applications on a variety of devices and operating systems