DEPLOYMENT

Intelligent Technology Solutions' Infrastructure Operations and Management Service is a two-step support solution specifically designed to address the costly, often unwieldy task of IT administration and management across your enterprise. 

Step 1: Infrastructure deployment support to help you with large-scale rollouts and/or upgrades of new or existing PCs, Networking, and Servers,  including software, image, and operating system upgrades. Intelligent Technology Solutions infrastructure specialists: 

• Develop a plan for deploying and managing your infrastructure environment 
• Develop master software configurations 
• Install the configuration in a pilot environment 
• Test and demonstrate the environment. Perform all required deployment tasks at your site 

Step 2: Infrastructure management support to help you plan and implement a comprehensive, automated IT management solution that addresses the following key issues:

• Software image management: The solution performs remote software distribution and administration for both desktop and mobile PCs; automatically manages changes, updates, patches, and service packs; and automatically configures new PCs introduced into your existing environment. 
• Virus Protection: Centralized management capabilities allow for implementation of comprehensive individual and group anti-virus policies. 
• Remote access and help desk support management: Your users enjoy remote access from the PC client environment to your internal help desk or corporate service and maintenance group. 
• Fault monitoring and management: Ongoing performance monitoring, fault identification, problem resolution, and fault notification are automatically provided for within the PC client environment. 

These services use a number of core technologies including Altiris for PC deployment, configuration, and software distribution; Trend Micro for virus protection and monitoring; Carbon Copy for remote access and help desk support; and HP open view for fault monitoring and identification. You cannot determine how to rein in the costs of your IT environment - direct, indirect, and hidden - until you fully understand them. Intelligent Technology Solutions gives you the flexibility to choose between three levels of TCO evaluation to help you do just that: 

• TCO Snapshot - a quick-and-simple estimate of your costs and a comparison with industry benchmarks to help you gauge potential cost savings.
• TCO Assessment - measures your actual ownership costs; compares them with industry benchmarks; and identifies solutions you can implement for TCO relief.
• TCO Analysis - provides in-depth consulting services that pinpoint cost-intensive problem areas and outline a comprehensive service solution; this multi-week engagement focuses on understanding the following cost drivers and their specific TCO impact in your environment: hardware and software procurement; support; management; development; telecommunication; downtime; end-user costs. 

Whether you're adding new PCs, looking to more efficiently manage your existing desktops, or moving to an all-new desktop environment, Intelligent Technology Solutions provides the support you need throughout the PC lifecycle.