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Best Practices for Managing Maintenance and Support Contracts
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Intelligent Technology Solutions consolidates the best in class maintenance programs of our numerous partners, and gives our clients access through the convenience and efficiency of a single point of contact. Our on-line suite of software tools save time and money in the processes of procuring, managing, tracking, and utilizing these "Best in Class" multi-vendor IT services.

Here's how it works: Equipment information is loaded into the Intelligent Technology Solutions' web site where it is accessible through a secure user name (s) and password (s). Intelligent Tecnology Solutions imports this data for you.

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Intelligent Technology Solutions has established a network of hundreds of manufacturers and authorized 3rd party maintenance organizations who have a proven track record of providing best-in-class service and maintenance. Our job is to utilize service company(s) best suited to meet the needs of our customers. Whether it’s multi-vendor hardware and software platforms spread over many locations, or countries, or a single business location – we build and manage the solution.

With Intelligent Technology Solutions you receive:

  • Global One-Stop-Shop for all IT service agreements
  • Web-based Contract Administration Tool
  • Web-based Asset Tracking Tool
  • Web-based Call History Reporting for all hardware platforms
  • Web-based Dispatch for all hardware platforms
  • Web-based Request-A-Quote feature
  • Web-based Supplies Request feature
  • Web-based Equipment addition and deletion capability
  • Renewal reminder service
  • Access to Multiple OEM, OEM Authorized, and Select Third Party Maintenance Solutions
  • A Dedicated Intelligent Technology Solutions Customer Service Team

Service Offerings

Whatever level of service is dictated by the business needs, Intelligent Technology Solutions will source the maintenance plan and partner(s) that best meet the requirements.  From 24/7 field response to depot service, users can choose the service and support solution that works best for them.

Included in our offerings are:

  • 24 X 7 X 365 online Dispatch Service
  • On-site Next Business Day Response
  • On-site Four Hour Response
  • On-site 7x24x4
  • Advanced Exchange Depot Service
  • Various Depot Service Plans
  • Custom Service Plans