TECHNICAL WRITING & TRAINING

Systems and Procedural Documentation

• Pass audits. 
• Create and maintain accurate records of systems design, maintenance, upgrade, and redundancy. 
• Establish a historical basis for future decisions (it's impossible to know where to go if you don’t keep track of where you have been). 
• Provide IT staff with a customized knowledgebase of systems configuration data, operational procedures, and policy information. 
• Ensure consistency through staff changes and organizational transitions.