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MANAGED
SERVICES |
Success depends on your having that partner’s people, processes, and tools at your disposal. Intelligent Technology Solutions’ Managed Services – Perfect for the SMB, scalable to the enterprise:
• Hardware and software asset management
• Live warranty management
• Power management to the desktop
• Patch management
• Mobile device management
• Managed print
• Monitoring key services
» Exchange
» Backups
» AV protection
• Network infrastructure
» Firewalls, Access points
• Hardware as a Service
» Operational expense service acquisition of assets
As corporations focus their resources on core competencies, it is increasingly challenging to manage resource-intensive functions such as
information technologies. One of the major challenges IT departments face is juggling daily operations and support with strategic planning.
Intelligent Technology Solutions's Managed Services allow our clients to focus on their core business objectives while receiving strategic value from their IT investments.
Managed Services provide national support that is flexible, customer focused and tailored to each client's business demands.
Intelligent Technology Solutions provides consistent service levels, is highly responsive to client needs, and can rapidly adjust services to accommodate changing business demands.
Support Services
Intelligent Technology Solutions Services offers multi-platform services in following areas.
- Hardware and software asset management
- Live warranty management
- Power management to the desktop
- Patch management
- Mobile device management
- Managed print
- Monitoring key services » Exchange » Backups » AV protection
- Network infrastructure » Firewalls, Access points
- Hardware as a Service » Operational expense service acquisition of assets
Service Delivery
Intelligent Technology Solutions commits to aggressive Service Level Agreements and establishes milestones to track and guide performance. Our Service Delivery is focused on the areas of
service level management, capacity management, contingency planning,
availability management, and cost management.
Expertise
Intelligent Technology Solutions's professional services team is comprised of highly-qualified
engineers with advanced certifications and extensive real-world corporate experience. Our staff is committed to excellence in customer service with satisfaction measurements coupled to career advancement. Each client account is under the dedicated ownership of an experienced on-site manager who serves as a single point of contact and provides management oversight and reporting. These managers are supported by comprehensive back-office technical, operations and executive support that provide high-level specialized expertise and additional resources.
Service Management
Intelligent Technology Solutions utilizes structured processes to ensure the quality of mission-critical IT services and maintain service level agreements. This results in increased productivity and efficiency, superior service levels, and improved system availability and manageability. Intelligent Technology Solutions's Service Management is comprised of best practices and principles that emphasize continuous Change Management and Risk Management.
- Change Management
A key cornerstone of Change Management is change control and documentation. Each team member utilizes change control and maintains comprehensive documentation.
- Risk Management
Intelligent Technology Solutions practices proactive Risk Management, which is integrated into every role and function and is assessed continually.
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