HELP DESK

No other service offered by your MIS department is more important and more visible to your end-user customers than the help desk. Your end-users look to you to support a wide variety of hardware platforms and software packages. As computing environments become more complex, they need your help more than ever before. To complicate matters, financial pressures challenge you to find more cost-effective ways to provide that support.

Intelligent Technology Solutions help desk services offers another way to help maintain high quality service, optimize your current resources application and network support for end-user customers and network administrators are a flexible alternative to your in-house help desk or a supplement to your existing service. We work with you to determine your needs, and then design a help desk solution that’s entirely unique to your business. It’s a custom solution designed to maximize service and minimize costs. 

The service is tailored based on many factors including: level of required support, number of end-users, type of system and budget. Integration and software support, Intelligent Technology Solutions help desk services is a sensible, cost-effective answer to your biggest help desk question.

Can’t find the right support package? Design one yourself. 

• Intelligent Technology Solutions works with you to determine the best way to meet your help desk requirements. Support contracts are designed to provide end-user customers and network administrators with the level of support they need. Above all, Intelligent Technology Solutions helps desk services eliminate delays, provides quick answers to tough questions and improves user productivity.
• Expertise to support setting up and operating an on-site help desk
• We design a custom support package that fits you like a glove. Use Intelligent Technology Solutions help desk services to enhance after-hours coverage or supplement existing support staff. Or completely outsource all help desk functions to Intelligent Technology Solutions and allocate your resources more strategically. We can even answer the phone with your company’s name to make the service transparent to your users. This flexibility allows you to fine-tune the service you receive, design the most effective support package and improve customer satisfaction.

Software or networking problem? That’s our call to action.
Pouring through documentation manuals can be frustrating and time-consuming. That’s why we offer users fast answers to questions the first time around. The following types of support are available:

• Application Support- Your end-user customers have access to support on today’s most popular “shrink-wrap” software packages.
• Network Support- Offers high-end technical support on several LAN/WAN environments and operating systems.

Support service is more than just answering the phone.
Intelligent Technology Solutions makes it easy to manage your help desk and measure activity with these additional support services:

Call Reporting and Tracking- All calls are posted to Intelligent Technology Solutions’s incident tracking system, which monitors them from onset to resolution. “Hot calls” are reviewed throughout the day to ensure prompt closure or follow-up. Monthly incident reports are automatically provided to you electronically, or in hard copy. These provide daily call statistics to help you monitor performance levels.

Customer Satisfaction Surveys- You and your end-users have the opportunity to give direct feedback through systematic telephone surveys, part of our ongoing Quality Assurance Program.

• Automated Telephone Troubleshooting Customers put “on hold” have the option to override the “hold” and get answers to their questions using an automated prompt system.
• Extended Hours Support- Contracts are available for 24-hour support seven days a week. Use it to guarantee immediate service or initiate emergency assistance to protect your mission-critical servers. 

Intelligent Technology Solutions has the answers
Not many solution providers have what it takes to offer comprehensive, cost-efficient help desk services with this degree of flexibility. Intelligent Technology Solutions has the qualified experts, sophisticated resource base and big-picture outlook to answer the tough questions the way you want them answered. 

As information technology evolves and multi-vendor environments grow in complexity, you need a reliable partner to guide you into the future. For years, we’ve been listening to what our customers need. And because of our financial strength, solution mentality and global approach to business, we’ll be listening for many years to come. Call us. We’ll answer right away.

Intelligent Technology Solutions HELP DESK SERVICES PROVIDES YOU WITH SUPPORT ALTERNATIVES TO HELP YOU MAINTAIN A CONSISTENT HIGH LEVEL OF SERVICE, CONTROL COSTS AND OPTIMIZE THE WAY YOU USE YOUR CURRENT RESOURCES AND EXISTING STAFF MEMBERS. SERVICE IS PROVIDED WITH AN EMPHASIS ON FLEXIBILITY TO MEET YOUR NEEDS, WHATEVER THEY MAY BE.