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Computer downtime is expensive and we know it. Every minute of downtime means losses in productivity and income. And when machines go down, your users-and your boss-get antsy. They don't care how you do it, they're worried about one thing: how fast you can fix it. If you're responsible for multiple locations and different brands of hardware, you've got your work cut out for you.

Now it's easy to orchestrate service coverage for single or multiple locations. The Intelligent Technology Solutions National Service Center provides consistent maintenance and repair anywhere in the country. Regardless of the hardware problem or branch location, you make only one phone call to the Intelligent Technology Solutions National Response Center. We'll act fast to keep your system up and running-and your downtime down. It's a quick and cost-effective way to handle system maintenance and repair.


Professional Services

Best of all, you pay only for the services you want. Intelligent Technology Solutions offers flexible contracts providing a range of services to meet any need. For mission-critical systems you can even escalate response times and get after-hours coverage to ensure immediate attention. And it's all available from one central point of contact.

The benefits to you:
The Intelligent Technology Solutions National Service Center takes the headache out of equipment maintenance. Better yet, you pay only for the services you want. That's because Intelligent Technology Solutions offers flexible agreements providing a range of services to meet any need. For mission critical systems you can even escalate response times and get after-hours coverage to ensure immediate attention. And it's all available from one central point of contact.

It's flexible, it's dependable, it's great coverage

Comprehensive National Service. Intelligent Technology Solutions provides dependable coverage for every one of your locations with a Nationwide Service Network of nearly 250 qualified centers and third party providers totalling more than 1,800 technicians.
Consistent Service. Every technician in the Intelligent technology Solutions Service Network meets stringent qualification standards-so you don't have to worry whether you've got the right person for the job.
Immediate Attention. Intelligent Technology Solutions' centralized call tracking, and national service dispatch answers 95 percent of all calls in less than 60 seconds-so there's no waiting and no run-around.
Quick Response. All calls are tracked and monitored electronically so you get prompt field service based on your coverage option. You'll know exactly what to expect and when to expect it. Our Microsoft Greatplain service management system tracks technicians, parts and warranties to ensure that Your system is up and running on schedule.
Detailed Activity Reports. You stay abreast of what's going on at all your locations because Intelligent Technology Solutions' state-of-the-art service management system generates maintenance service and repair reports.
The Parts You Need, When You Need Them. Delays are minimal because Intelligent Technology Solutions has access to over $17 million in repair parts. A centralized logistic system ships 99 percent of all stocked part orders in the same day. It's fast, accurate and reliable.
Qualified Expertise. Highly trained technicians work on your equipment. Intelligent Technology Solutions maintains national skill profiles on each of its technicians and dispatches the right one to you.
Service Options to Meet Your Needs. Select the coverage you want. Intelligent Technology Solutions' flexible programs let you pick and choose to design the coverage you need from a comprehensive list. Select from the following:

Contracts - Select the coverage that's best for you:

Maintenance Program - Reduces downtime by providing all the parts and labor needed to restore malfunctioning new or used equipment to proper operating condition. Best of all, it puts a ceiling on your maintenance costs.
Warranty Upgrade Program - Offering extra assurance and an easy way to upgrade manufacturer warranties to meet your service needs.
Time and Materials Program - You pay only for the specific services performed by our qualified technicians, systems engineers, and consultants.
On-site Technician Program - This cost-effective program places a full- or part-time technician at your location to provide on-going service.
Parts-only Program - You receive all the quality parts necessary for your staff to restore your equipment to proper operating condition.
System Installation Program - We'll install your entire system. Centrally coordinated, this option speeds set-up time and allows your employees to focus on more productive things.
System Audit Program - A physical inspection and inventory of all system components helps to verify proper configuration and operation. An accurate profile of your current systems helps manage assets.
Preventative Maintenance Program - Prevent problems and protect your investment by keeping CPUs, monitors, keyboards and printers in good operating condition with cleaning and diagnostic service.
Fix it right the first time - An Intelligent Technolgy Solutions service contract offers qualified technical expertise, flexible coverage and responsive nationwide service. It's one of the smartest, most cost-effective investments you can make for your company. And Intelligent Technology Solutions' financial strength, solutions mentality and global, long-term approach to business means we'll be around providing reliable service for a long, long time. Call your local Intelligent Technology Solutions center. We'll answer right away